Shipments and Returns

WHEN YOUR SHIPMENT ARRIVES

Please check the shipping boxes thoroughly. If the boxes show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the freight bill when you sign for the shipment. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt.

If the shipment delivered to you is not in accordance with the number of cartons shown on the freight bill, have the delivering driver note the shortage on the freight bill when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

MERCHANDISE DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each merchandise item individually.

2. In the event this delivery requires a crew, please request the delivery crew wait until you open and inspect your merchandise prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the merchandise, please make note on Drivers Delivery Receipt BEFORE DRIVER LEAVES, that boxes is/are damaged and driver and/or crew refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when consignee opens the packages after delivery. (The Consignee is the person receiving the shipment or you in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment. If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write PACKAGE DAMAGED when you sign for delivery. This is VERY important. Then, please contact our customer service department via email. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE. Then, please notify Unique Furniture Company so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 25% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customer responsibility and not that of Unique Furniture Company. Any and all damage claims must be reported to Unique Furniture Company within 5 days of delivery. Unique Furniture Company is not responsible for any damage not reported to Unique Furniture Company within the 5-day period. No Exception. At Unique Furniture Company we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing Unique Furniture Company with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue. In the event of a damaged shipment, please notify Unique Furniture Company by e-mail at www.info@uniquefurniturecompany.com . If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any product, which does not conform to Unique Furniture Company and/or the manufacturers specifications. There is a possibility that merchandise may be repaired in your home or may be sent for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement merchandise to complete the order process. No merchandise may be directly returned to Unique Furniture Company, Inc. under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged merchandise. For us to promptly process replacement merchandise requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or possibly a service repair company sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATION POLICY

As soon as you place your order, we begin the procurement process with the merchandise vendor. Once we contact the manufacturer (within 12 hours of receiving your order), we are unable to cancel or change the confirmed order at your request. Unique Furniture Company and you, our customer, each becomes obligated, as your purchase becomes a bidding contract. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. If for any reason we are able to stop the order before shipment, and at our discretion, we may allow the order to be canceled with a cancellation fee of twenty-five percent (25%) of your order, or portion of an order cancelled plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. All Upholstered Furniture such as couches, sofas, arm chairs, loveseats, mattresses, sleepers and chairs cannot be cancelled at anytime whatsoever. No Exceptions. All delivered merchandise that is received in good condition is non-returnable; no exceptions. We are not responsible for cancellations due to strikes, fires, acts of God, the public enemy, availability of raw materials or other factors beyond our control.

When the merchandise is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will treated as an unauthorized cancellation of your order, subject to a cancellation fee of 25% of your order plus actual shipping charges: 1) Refuse the delivery appointment of your merchandise or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or merchandise repairman, you decide you no longer want it and refuse delivery or 4) Refuse or return any product due to such variation in grain or color. Wood products do vary in grain. Unique Furniture Company does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items.

All products (unless noted on our site) are sold with the full manufacturers warranty. Extended warranties are sometimes offered directly through the manufacturer; please contact us if you are interested. We are not liable for the supplier/manufacturer changing their warranty. All returned items must be in as-new condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. All returned items arising from a cancellation are subject to a 25% restocking fee and shipping fees. For any cancellations of merchandise for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus a 25% restocking fee. Be sure to contact us for prior written authorization along with the tracking numbers. Please allow 2-4 weeks for credit processing.

STANDARD CURBSIDE VERSUS GREEN GLOVE DELIVERY (COMMON CARRIER SHIPMENTS)

STANDARD CURBSIDE DELIVERY

Our Delivery Service takes special care of your product--from our store directly to your home. The shipping costs associated with your order is generally for standard curbside delivery. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the merchandise. Inside delivery and assembly are not included.

(DELUXE) WHITEGLOVE DELIVERY

For all items requiring in-home delivery, we ship with our deluxe service, in-home delivery through our White Glove Delivery Service. With our White Glove Delivery Service, delivery representatives will bring the items into your home, unwrap them and place in your ated spot. The team will also inspect your items and remove all packaging materials. Should any simple assembly be required, the delivery team will assemble your items. For additional information on our White Glove Delivery Service, please contact Unique Furniture Company by email. Please note that most on-line orders will be processed with this Deluxe shipping. Should you desire a standard Delivery, or require a quicker shipping alternative, please be sure to e-mail us with your order number and inform us specifically that you would like.  We can provide tracking information for all your orders.  Please contact us with any inquiry.

MERCHANDISE DELIVERY TIME

As soon as your merchandise is ready, our Delivery Service will call you to arrange a delivery time. Deliveries are usually made between 8 AM and 5 PM, Monday through Friday (local time). Please respond expediently to their inquiry as to what is the most convenient time for delivery. After determining that your items will fit into your home, please clear a path to its final location.

Shipping charges are typically determined by product weight, size, ship-to-address, handling and installation requirements. The cost of shipping is not included in the product prices and will show up as a separate line on your order summary. We negotiate the best deals possible with our freight carriers and pass these savings directly on to you. All charges for your purchase, shipping and handling are prepaid.

CUSTOM ORDER MERCHANDISE

Some of the items for sale on this website are considered CUSTOM ORDERS. When ordering merchandise, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us, so that we can provide you with additional information. Once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Domestic special orders can take 4 to 6 weeks. Import special orders can take 12 weeks.

ORDER ACCEPTANCE

Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Unique Furniture Company is not responsible for such changes in availability or for any other inadvertent errors on our site.

DELAYS, BACKORDERS AND REPLACEMENTS

Most orders are processed the same day they are received. Products that are in stock are normally shipped within 1-2 Weeks. Custom paint or hand painted options ship generally ship within 4 to 8 weeks.  If an item is out-of-stock, we can usually provide you with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives via email for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

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